Return Policy

All returns must be made within 14 days of the date you receive your order. Returned products must be unused and returned unopened with all seals intact. Please ensure that all returns are packaged securely to ensure they arrive with us undamaged.

This returns policy applies only to products bought directly from our website at lipolife.co.uk. If you have purchased products from a retailer or other online store then please contact them for their own returns and refund procedures.

Standard Product Returns

To be eligible for a return, your item must be unused and in the same condition that you received it, with the lid seal intact and the container or wrapping undamaged with all seals complete and still fully bonded to the container.

To obtain your RMA number, please email myorder@lipolife.co.uk with your order details and reason for return. You will then be provided with further instructions and our return address.

Please ensure that your returned order is clearly labelled with your order number to ensure any required refund is processed promptly. We aim to process all returns within 14 days of receipt.

Please note that we do not offer free returns unless an item is faulty or a wrong product has been sent. 

Damaged/Missing Products

All orders go through a rigorous barcoded checking system before being packed and leaving our warehouse. Any delivery errors or problems must be reported within 2 days of the date of delivery. 

If you have received your parcel in a poor or damaged condition or you have items missing, please try to keep all outer packaging so that we can collect this and send to our couriers for investigation. Any damaged boxes must be signed for as ‘damaged’ at delivery if possible. You may be asked to send us photos of the damaged packaging and / or product, this is because photographic evidence helps us ensure the issue is dealt with quickly and efficiently and can sometimes suffice instead of collecting the product / packaging itself.

Subscriptions & Returns

With all subscription orders, due to the nature of the automatic shipping, we require a minimum of 3 business days’ notice prior to your order being shipped if you wish to cancel or amend your subscription.

Once a subscription is triggered (and you receive an email confirming it has been shipped) it is sent for immediate dispatch. If your order has already shipped, we will unfortunately be unable to cancel this order. The returns procedure set out above would need to be followed to return the items to us for a refund.

Refunds

Once we receive your item we will check it and let you know that we have received it. Assuming the item(s) are in a condition reflective of the reason for a refund we will then process your refund or send you a replacement product. Refunds are made to your original payment method according to your payment issuers policy.

Depending on the payment provider, there may be a couple of days’ delay in being credited.

Unreceived Goods

If you have not received your goods within the time period notified on your Order Dispatch Confirmation, please contact us at myorder@lipolife.co.uk. 

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100% Vegan

Gluten Free

GMO Free

Soy Free

Sugar Free

Made in the UK