UK Orders

FREE – Standard delivery when you spend over £35

£3.49 – Standard – Delivered within 3-5 business days via Royal Mail

£8.35 – Express – Delivered within 1-2 business days via courier if ordered before 1pm.

Please be aware that express delivery is NOT guaranteed to the following postcodes and areas – most of the Scottish Highlands, any remote areas, including nearly all AB, IV, KW, LA, PA, PH, BT, CA18 – CA27, HS1 – HS9, IM, TR21 – TR25, ZE postcodes.

Other UK Shipping Information

All orders are sent via a courier of our choice, and we may change the couriers we use without notice, although the level of service will always be equivalent. Standard orders will usually be sent via Royal Mail and express orders via DHL or a priority Royal Mail service.

We always endeavour to ship orders as quickly as possible, but there may be delays over busy trading periods. Please be aware that the delivery time is the time frame in which the order will be delivered to you from the date of dispatch and not the date that order was placed.

If you have placed an order which includes an item which is on pre-order, the full order will be dispatched when all items become available.

If you are away from your address when delivery is attempted, the courier will usually put a card through your door allowing you to re-book a delivery or arrange collection. The courier attempt a delivery to a nearby neighbour or leave your parcel in a “safe place”, rather than redelivering the next day.

UK Tracked and Signed Orders

Orders that are dispatched using a Tracked and Signed service are done so to provide extra security for the parcel. If the recipient opts to have this parcel left in a safe place or left without a signature, this is entirely the responsibility of the recipient. If the parcel is then subsequently lost we, as the sender, can accept no liability for any loss or damage to this parcel.

Courier returned items will be added back into our stock and your order credited back to you with the order total, minus delivery fees applicable. You will be required to place the order again to have the item(s) reshipped.

Please check your delivery and billing addresses carefully before confirming your order, as this could cause the order to be declined or a delivery made to an incorrect address. If a customer does input any incorrect address details on their order, which causes the parcel to be delivered incorrectly, we cannot hold any responsibility for this parcel, i.e. the customer will have to try to retrieve the parcel themselves, at their own cost.

Shipping Outside UK

Shipping charges are based on weight and the delivery service selected, please be aware that additional fees may be payable on entry into your country which are the sole responsibility of the recipient. Since 1st January 2021, orders shipped to the EU will be charged tax by your local authority.

It is the customer’s responsibility to check and confirm they are permitted to import products of this nature. Further advice should be sought from your local regulatory authority. lipolife.co.uk will not be held liable for any orders which are refused entry and subsequently destroyed or returned to sender.

Product Delivery Errors

For orders which have been received damaged or with items missing and for our returns policy, please click here.